HOW DO I CHECK MY ORDER STATUS?
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. Click here to go to “My Account”. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service toll free at 855-655-8973 from the USA or Canada and 714-923-0260 from anywhere else. You can also email Customer Service here.
Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.
HOW DO I CANCEL AN ORDER OR BACKORDER?
In stock orders: Orders are authorized and processed real-time so cancelling an in stock order is very difficult. If you need to cancel, please call Customer Service at 855-655-1111 or 714-923-1111 or email here as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for a refund or store credit.